Supported Devices & Browsers

To ensure a smooth and secure experience with Subflow Health, please make sure your device and web browser meet the requirements below. Subflow Health runs entirely in your browser, no app download is required.

💻 Supported environments

Find below a list of supported devices and browsers for our platform:

⚠️ What is unlikely to work

The following legacy devices and settings are not supported and are unlikely to work:

• Legacy Devices: Devices manufactured before 2015 or those that haven't received software updates in several years.

• Internet Explorer: Any version of IE is strictly unsupported.

• Active VPNs/Antivirus: Virtual Private Networks (VPNs) and strict antivirus apps can sometimes block the connection.

💡 Good to know

Here are a few important details regarding platform usage and security:

• Public Computers: Using public or shared computers (like a library or hospital kiosk) works perfectly fine as long as their browser is up to date.

• Security First: Keeping your device's operating system and browser updated is the best way to keep your health information secure and private.

🛠️ Having trouble connecting?

If a page is failing to load, try the following steps:

1. Temporarily toggle off your VPN or Antivirus app and retry the link.

2. Update your web browser to the latest version.

3. Restart your device.